Política de envío

At Junessa, we strive to ensure a delightful experience for our customers from the moment you place your order to the moment your product arrives at your doorstep. Please take a moment to review our shipping policy to understand how we make the magic happen.

Order Processing:

  • All orders are processed within 1-3 business days after payment is confirmed.
  • Orders placed on weekends or holidays will be processed on the next business day.

Shipping Methods:

  • We offer standard and expedited shipping options for domestic and international orders.
  • Shipping costs are calculated at checkout based on the destination and chosen shipping method.

International Shipping:

  • Standard International Shipping: Estimated delivery within 0-7 business days. Customs processing may affect delivery times.
  • Please note that international customers are responsible for any customs duties or taxes imposed by their country.

Order Tracking:

  • Once your order has been shipped, you will receive a confirmation email with a tracking number.
  • You can track the progress of your shipment using the provided tracking information.

Shipping Delays:

  • While we strive to meet estimated delivery times, unforeseen circumstances such as weather, customs, or carrier delays may impact delivery dates. We appreciate your understanding in such situations.

Incomplete or Incorrect Addresses:

  • It is the responsibility of the customer to provide accurate shipping information. Please double-check your shipping address during checkout. We cannot be held responsible for packages delivered to incorrect or incomplete addresses provided by the customer.

Lost or Stolen Packages:

  • Junessa is not responsible for lost or stolen packages. Please ensure a secure delivery location or consider adding shipping insurance for added protection.

If you have any questions or concerns regarding your order or our shipping policy, feel free to reach out to our customer support at Junessa.

Thank you for choosing Junessa - where the magic of companionship begins its journey to your heart!